Pinnacle City Living is a full-service management company specializing in New York City residential real estate. We concentrate on strengthening relationships with local owners and institutional investors as third-party managers, rather than owning real estate. In doing so, we have aligned with our clients in being a true value-add partner.
We remain focused on property management and our allegiance to providing outstanding service to our residents and clients alike. Our team brings an owner’s mentality to operations and thinks in terms of value. We bring all the resources of a large firm to operations and the focus of a smaller firm to every relationship.
We place an emphasis on running an efficient operation by leaning on technology that provides a seamless experience for our residents.
Our comprehensive education programs offer role-specific training to ensure each team member offers top value to your property while approaching the day-to-day with a customer-first mentality.
Our proprietary reporting structure allows us to review and analyze data to glean unique insights and make recommendations for improving business operations.
Operations Consulting
Marketing Consulting
Twin Pines Management, the affordable division of Pinnacle City Living, specializes in overseeing regulated housing in New York City. TPM was formed to address a perceived gap in the market place—an institutional quality manager that is able to effectively navigate the City/State’s complex regulations while also providing exceptional customer service, exactly as managers do in luxury communities.
We directly oversee affordable housing compliance and complete new leasing and recertification as required by the specific regulatory structure at each property. Some of our specialties include: Mitchell Lama, Section 8, Section 236, RAD, Section 18, Rent Stabilization, 421A/J51. The Compliance team stays up-to-date on the latest changes in laws, policies and procedures and maintains numerous designations and certifications to make sure specific standards are met in the areas of reporting; establishing income and set-aside requirements; monitoring; audits; record keeping; or working with HUD and other governmental agencies.
Managing multifamily properties across the nation for 40 years, Pinnacle has developed countless systems and internal controls that enable us to control quality, reduce errors, and enhance value. We have invested heavily in creating operational strategies, training programs, and support tools to increase performance, motivate team members and reduce risk, whether it be related to operations, safety, financial or otherwise. We also rely heavily on Key Performance Indicators to monitor progress. It would be difficult to outline our entire platform of value-add services, but some of our most prominent include:
When capital improvements are needed for multifamily properties, our multifamily construction management team offers specialized project management and execution on a wide scale. Completing over $100 million in renovations in 2019 alone, the team keeps deferred capital needs from antiquating a property and brings a community’s amenity areas in line with the competition by adding items such as pet parks, playgrounds, pool upgrades, outdoor kitchens and more. These amenity enhancements not only draw in the target resident, but also build on the property’s brand value.
We commit ourselves to providing an exceptionally modern living experience from administration to hospitality. We work with budgets of all sizes to plan occasional or recurring events that surprise and delight the members of our communities.
We put the interest of others ahead of our own.
We demonstrate honesty and integrity in everything that we do.
Our success is measured by the value created for our clients and shareholders.
We relentlessly pursue the delivery of innovative and quality services.
We take a client-centric management approach to provide tailored solutions that achieve each client’s unique objectives for their property or portfolio. From our established management operating process, to our top-of-the-line technology, our clients trust us to enhance the overall performance of their portfolio.
